Last updated: October 28, 2025
We're pretty serious about keeping your info safe while you transform with us.
Your Privacy Matters
Got questions? We're here to help. Reach out anytime at info@halcyonward.info
Hey there! Welcome to Halcyon Ward Fitness. We know privacy policies can be a snooze-fest, but this stuff's actually important. You're trusting us with your wellness journey, and we don't take that lightly.
This policy lays out exactly what info we collect when you train with us, why we need it, and how we keep it locked down. Whether you're crushing it in our strength programs or finding your zen in yoga, we've got your back when it comes to your personal data.
We operate out of Vancouver, BC, so we follow Canadian privacy laws including PIPEDA. That means we're legally required to protect your info, but honestly, we'd do it anyway.
Bottom line: By using our services, signing up for classes, or just browsing our site, you're agreeing to this policy. If something doesn't sit right with you, let's chat about it before you proceed.
Look, we're not trying to build a dossier on you. We only grab what we actually need to help you train safely and effectively. Here's what we typically collect:
We're not selling your data to sketchy third parties or anything shady like that. Here's exactly what we do with your info:
Legal stuff: Sometimes we're required by law to use or disclose information (like if there's a court order or health emergency). We'll only do this when legally obligated, and we'll let you know unless we're prohibited from doing so.
We're pretty protective of your info, but there are a few situations where we might need to share it. Don't worry - it's always for good reason and with your interests in mind.
Sometimes we need help from other companies to keep things running smoothly:
All these folks are bound by contracts to keep your info confidential. They can't use it for their own purposes.
If you're working with one of our trainers and they think you need medical attention, they might need to share relevant info with healthcare providers. We'll always try to get your consent first unless it's an emergency.
If we're legally required to disclose information (court orders, regulatory requirements, etc.), we'll comply with the law. We'll notify you when possible unless we're prohibited from doing so.
Keeping your data secure isn't just a legal requirement - it's a matter of respect. We've put serious measures in place to protect your information:
Encrypted data transmission, secure servers, firewall protection, and regular security audits
Only staff who need access to do their jobs can view your info. Everyone signs confidentiality agreements
Paper files are locked up, and our facility has security systems to prevent unauthorized access
We keep our systems updated with the latest security patches and best practices
No system is 100% hack-proof. If we ever experience a data breach that could harm you, we'll let you know ASAP and tell you what we're doing about it. We'll also notify the relevant authorities as required by law. Transparency matters.
Your health information gets special treatment. We're talking about stuff like medical conditions, injuries, dietary needs, and fitness assessments. This is sensitive data, and Canadian privacy law recognizes that.
Here's the deal - we can't safely train you without knowing about injuries, conditions, or limitations. If you've got a bad knee, we need to know before you join a HIIT class. If you're managing diabetes, our nutrition counselor needs that context. It's all about keeping you safe while helping you reach your goals.
Our website uses cookies - those little data files that sit on your browser. Before you panic, most of them are pretty harmless and actually useful.
These are necessary for the site to work. They remember your login, keep your booking session active, and make sure the site functions properly. You can't really turn these off without breaking things.
These help us understand how people use our site - which pages are popular, where folks get stuck, that kind of thing. We use this to make the site better. The data is anonymized.
These remember your choices like language preferences or class filters. Makes your experience smoother when you come back.
You can control cookies through your browser settings. Most browsers let you block or delete cookies, but heads up - some features might not work properly if you do. Here's a quick guide:
Third-party cookies: We don't allow advertisers to track you on our site. Any third-party cookies are from essential services like payment processing or booking systems, and they're bound by their own privacy policies.